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FREQUENTLY ASKED QUESTIONS
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Online booking
Plan your visit on our platform, which is available at all times. Same-day reservations are also possible!
Customer service
Phone service
Our telephone customer service is available every day from 8:30 a.m. to 8:30 p.m. at 1 877 761-2772.
Contact form
To simplify the process, we invite you to use our form, which ensures that your request includes all the necessary information.
Destinations
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Contact information
Phone number
Address
515, Boulevard Champlain Québec (QC) G1K 0E4
Opening hours
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Sunday to Wednesday : 11 a.m. to 8 p.m.
- Thursday to Saturday : 11 a.m. to 9 p.m.*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
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Accessibility
Parking
- Parking is free.
- Bike rack available on site.
- Access to electrical terminals (generic plug).Reduced mobility
Accessible to people with reduced mobility who come to enjoy the Nord restaurant and the four seasons pavilion (relaxation room). The thermal experience, massage therapy and beauty treatments are not adapted.
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Contact information
Phone number
Address
1001, Boulevard de la Forêt
Montréal (QC) H3E 1X9Opening hours
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.Restaurant*
- Monday to Sunday : 11:00 a.m. to 10:00 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
-
Accessibility
Parking
- Parking is free.
- Bike rack available on site.Reduced mobility
Accessible to people with reduced mobility who come for a massage or a beauty treatment. The thermal experience is not adapted. Entrance through the back door, on the right side.
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Contact information
Phone number
Address
930, Boulevard des Laurentides
Piedmont (QC) J0R 1K0Opening hours
Thermal experience
- Monday to Sunday : 9:30 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 12 p.m. to 9 p.m.
Fika café*
- Monday to Sunday : 11 p.m. to 5 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 10:15 a.m.
-
Accessibility
Parking
- Parking is free.
-
Contact information
Phone number
Address
641, Chemin de la Montagne
Mont-Saint-Hilaire (QC) J3G 4S6Opening hours
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 11 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
-
Accessibility
Parking
- Parking is free.
- Bike rack available on site.
- Access to electrical terminals (generic plug).Reduced mobility
Accessible to people with reduced mobility who come to enjoy the Nord restaurant, a massage (on the second floor) or a beauty treatment (with the exception of room 16 used for face treatments). The thermal experience is not adapted.
-
Contact information
Phone number
Address
1705, Rue Roy
Sherbrooke (QC) J1K 1B5Opening hours
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.Restaurant*
- Monday to Wednesday : 11:30 a.m. to 8 p.m.
- Thursday to Saturday : 11:30 a.m. to 9 p.m.
- Sunday : 12 p.m. to 8 p.m.*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
-
Accessibility
Parking
- Parking is free.
- Bike rack available on site.Reduced mobility
Accessible to people with reduced mobility who want to access the reception or who come to enjoy a massage, a beauty treatment, the Nord restaurant, the dock, the beach and the four seasons pavilion (relaxation room). The thermal experience is not adapted.