Reservations are required for treatments and massages by contacting customer service at 1-877-761-2772. Access to the thermal experience is guaranteed with the reservation of a treatment or massage (entrance fee to the thermal experience not included). It is possible to reserve the thermal experience online when you have a gift card by selecting the reserved comfort access. This reservation deposit can be used on site as a credit or be refunded to you following your visit. We recommend that you read carefully our terms and conditionsand ourcancellation policy. Gift cards are not redeemable for cash and non-refundable.