Online booking

Subjects

• Can I book online with my gift card?

  To make a reservation, a credit card is required, even if you have a gift card (including WaySpa cards and other partners). You can use your gift card for any regular-priced service or product during your visit to the spa. No charges will be made upon reservation. No-show fees may apply.

• Do I need to make a reservation?

  Thermal experience

  Booking is not mandatory, but recommended. It is always possible to access the thermal experience without a reservation when site traffic permits. Places without a reservation may be limited during busier periods.

  Massages and treatments

  Booking is strongly recommended. The earlier the better, but we advise you to book two weeks in advance to give yourself the best chance of getting the time slot you want. During high season, we recommend that you book a month in advance.

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• Why can’t I book at any time of day?

  The time slots are designed to welcome you at the right time. This explains why some hours are not available.

• What is the cancellation policy ?

  Reservations can be cancelled or modified up to 48 hours prior to the scheduled visit time. For any cancellation or modification made less than 48 hours before the appointment, 25% of the cost of the reserved services will be charged to your credit card. In the event of a no-show, 50% of the cost of the reserved services will be charged to your credit card.

• I’ve booked for several people, but my confirmation email only shows my name. Is this normal?

  Yes, this is normal. Our online booking system sends confirmation emails to each person in the group separately. You will therefore only see your personal booking information.

• What is the minimum age to be able to enjoy the thermal experience?

  The minimum age to be able to enjoy the thermal experience is 16.

  Drøm evenings (Tuesday and Wednesday evenings) give young people aged 12 and over access to our facilities accompanied by an adult to learn about the benefits of thermotherapy. 
  It is mandatory to present a photo ID with date of birth (RAMQ, school, CEGEP, etc.) at the time of your visit in order to confirm your eligibility for this service.

  Børn mornings (sporadic dates throughout the year): for children aged 5 and over.
  If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.

• What happens if I arrive late for the thermal experience?

  Customers have up to one hour after their scheduled reservation time to begin their thermal experience.