Discover the thermal experience

ENJOY A RITUAL FULL OF ACTIVE BENEFITS

Practised for thousands of years, thermotherapy is a wellness ritual based on the external use of water for therapeutic purposes. Alternating between hot and cold temperatures followed by a period of deep relaxation, the thermal experience has many benefits. Feasible twelve months a year, rain or shine, it helps to reduce stress and revive the body and mind.

  • Step 1

    Hot

    10 to 15 minutes

    Whirlpool / Immersing the body in hot water provides a feeling of well-being while decreasing stress and improving sleep quality.

    Dry sauna / The dry heat sauna helps to eliminate fatigue and muscle tension, to oxygenate the body, to strengthen the immune system and to cleanse the skin through perspiration. Please note the top bench is warmer than the bottom one.

    Steam bath / The steam bath promotes in particular the decongestion of the respiratory tracts, it also helps to cleanse the skin and to prepare the body for a restorative and restful sleep.

  • Step 2

    Cold

    5 to 15 seconds

    Nordic bath, waterfall or cold shower / The sudden immersion of the body into icy cold water stimulates the cardiovascular system, strengthens the immune system, improves the appearance of the skin and readies the body for sleep by lowering the body temperature.

  • Step 3

    Relaxation

    20 minutes

    Relaxing areas, outdoor fireplaces, terraces, hammocks / Lying or sitting down allows the body to rest and get back to its initial state. This important period of inactivity promotes the release of endorphins and allows feeling the physical and mental benefits of the hot-cold cycle.

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What’s included?

The rental of a bathrobe, towels (self-service) and a lock for your locker.

The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.

What should you bring?

A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.

Swimsuits, sandals and reusable bottles are sold in our boutique. You can also buy toques, headbands and sunscreen.

Go to store

Conditions and regulations

Strøm etiquette

Tailor your relaxation experience to our dedicated areas.

You may take quick and discreet photos on the premises, provided no other customers are captured without their knowledge.

  • DURING MY VISIT, I AGREE: 

    • To respect Strøm etiquette. 
    • Not to smoke or vape on the premises. 
    • To consume only food and beverages sold on site. 
    • To be in a suitable state for the experience (no drug use or excessive alcohol consumption). 
    • To be appropriately dressed (bathrobe or clothing) and wearing suitable footwear (sandals or shoes) to access the restaurant.  

    THERMAL EXPERIENCE: 

    • To be 16 years of age or over (except during special events). 
    • To take a shower before enjoying the thermal experience, especially after a massage. 
    • To wear sandals and a swimsuit for safety and hygiene reasons. 
    • To use only the bathrobes provided on site. 
    • To avoid putting valuables in the pockets of the bathrobe.
    • To keep my bracelet on my wrist at all times. 
    • Not to bring glass containers to the site. 
    • To bring a small-sized bag only, if necessary. 
    • To leave the furniture accessible to all by not reserving it. 
    • To not jump or dive into the baths. 
    • To remain on site for the duration of my visit (no temporary exits allowed). 
    • To empty my locker at the end of my visit and return any borrowed items (bracelet, bathrobe, towel). 

    SAUNAS AND STEAM BATHS: 

    • To avoid wearing jewelry, glasses or contact lenses in saunas or steam baths. 
    • Not to shave or exfoliate in the facilities. 
    • To take off my sandals before stepping onto the landings to keep them clean. 
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Gift cards

  • What is the difference between making a reservation and buying a gift card?

    Making a reservation is about planning your visit. It allows you to reserve a time slot to access the facilities or enjoy a treatment or massage. To make a reservation, a credit card is required, even if you have a gift card.

    Purchasing a gift card allows you to offer an experience to another person or to use it for yourself. The gift card can be purchased on our website. It can be used during your visit to the spa for regular-priced services or products specified on the card.

    Book Buy

  • I’ve purchased a gift card. How can I use it?

    The gift card can be used during your visit to the spa for regular-priced services or products specified on the card. The gift card cannot be used for purchases on the website. Book your next moment of relaxation.

    Book

  • Why is a 24-hour delay required to activate my gift card?

    Gift cards can take up to 24 hours to be activated after purchase. Most are activated instantly, but some transactions may require additional time for technical and security reasons.

    When you receive your gift card, it is valid.

    Réserver

  • Can I buy a gift card for someone else?

    Yes, gift cards are not tied to a specific person. They can be given to someone else and used by presenting them when they visit the spa.

  • Is it possible to take advantage of online promotions directly at the spa?

    It is possible to take advantage of online promotions directly at the spa, but only in the form of gift cards to be used on a future visit, as there is an activation delay of up to 24 hours. We advise you to make your purchases online ahead of your visit.

  • Do gift cards have an expiry date?

    No, gift cards do not have an expiry date. They can be redeemed at any of our locations for the services specified on the gift card, subject to its validity. One year after the date of purchase, a surcharge may apply. For more information, please refer to our completeterms of use.
    If you have a free pass or a gift card from a partner, additional conditions may apply. Please read the cards in your possession carefully.

  • Can my gift card be used for services other than those specified?

    Service or package

    The gift card is only valid for the service specified on the gift card. The price of the service may vary from one spa to another; if the service is used in a spa other than the one specified on the gift card, a surcharge equal to this price difference may be required.

    Monetary value

    The gift card can be used on all our regular-priced services and packages at the spa.

    For more information, please see our detailed terms of use.

Booking

  • What is the minimum age to be able to enjoy the thermal experience?

    The minimum age to be able to enjoy the thermal experience is 16.

    Drøm evenings (Tuesday and Wednesday evenings) give young people aged 12 and over access to our facilities accompanied by an adult to learn about the benefits of thermotherapy. 
    It is mandatory to present a photo ID with date of birth (RAMQ, school, CEGEP, etc.) at the time of your visit in order to confirm your eligibility for this service.

    Børn mornings (sporadic dates throughout the year): for children aged 5 and over.
    If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.

  • How can I make a reservation?

    You can book online anytime or by phone. If the desired date is not yet available in the reservation calendar, we invite you to try again later.
    It is necessary to book the thermal experience at the same time as your massage or treatment to guarantee your spot.
    A credit card is required to make a reservation, even if you have a gift card. No amount will be charged before your visit.

    Book

    To view our cancellation policy, click here.

    Book

  • Can I book online with my gift card?

    A credit card is required to make a reservation, even if you have a gift card (including WaySpa and other partner cards). No amount will be charged before your visit.

    You can present your gift card to pay for any regular-priced service or product during your visit to the spa.

  • Do I need to make a reservation?

    Thermal experience

    Booking is not mandatory, but recommended. It is always possible to access the thermal experience without a reservation when site traffic permits. Places without a reservation may be limited during busier periods.

    Massages and treatments

    Booking is strongly recommended. The earlier the better, but we advise you to book two weeks in advance to give yourself the best chance of getting the time slot you want. During high season, we recommend that you book a month in advance.

    Book

  • What happens if I don’t make a reservation for the thermal experience and the spa is full when I arrive?

    You can add your name to our waiting list. To do so, please provide a phone number that can receive and send text messages.

    Check our Visit today page to see if the spa is full.

  • Why can’t I book at any time of day?

    The time slots are designed to welcome you at the right time. This explains why some hours are not available.

  • What is the cancellation policy ?

    Reservations can be cancelled or modified up to 48 hours prior to the scheduled visit time. For any cancellation or modification made less than 48 hours before the appointment, 25% of the cost of the reserved services will be charged to your credit card. In the event of a no-show, 50% of the cost of the reserved services will be charged to your credit card.

  • What happens if I arrive late for the thermal experience?

    Customers have up to one hour after their scheduled reservation time to begin their thermal experience.

  • I’ve booked for several people, but my confirmation email only shows my name. Is this normal?

    Yes, this is normal. Our online booking system sends confirmation emails to each person in the group separately. You will therefore only see your personal booking information.

  • How far in advance do I need to arrive before my booking?

    Thermal experience

    The time slots have been set to ensure that you arrive at the right time. Please arrive at the time you have booked.

    Massages and treatments

    To make the most of your appointment, we recommend that you arrive 30 minutes early. This will give you time to complete the health questionnaire before your massage or treatment begins.

  • Is it possible to book all types of massages and treatments online?

    All our treatments are available online. 

    Most of our massages are available online. If the massage you’re looking for isn’t on the list, you can make a reservation by calling 1-877-761-2772.

  • Can I book online with a specific therapist?

    Yes, you can select the therapist of your choice when booking online. This option will appear once you have chosen the desired date and massage type.

  • Can I book a massage for children (aged 4 to 15) online?

    No. Please note that an adult must accompany the child during the massage. If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.

  • Can I book a duo massage online?

    Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.

  • Can I book a nail treatment if I have resin nails?

    Our nail treatments are done on natural nails (with or without nail polish) only.

  • Is it possible to book a table in your restaurants?

    Yes, you can do so at the end of your online booking or by clicking the link in your confirmation email.

    You can also book a table at Nord restaurant, whether or not you plan to access the spa facilities.

Useful information

  • What are your opening hours?

    Customer service

    - Monday to Sunday : 8:30 a.m. to 9 p.m.

    Vieux-Québec

    Thermal experience

    - Monday to Sunday : 9 a.m. to 10 p.m.

    Restaurant*

    - Sunday to Wednesday : 11 a.m. to 8 p.m.
    - Thursday to Saturday : 11 a.m. to 9 p.m.

    *Please note that closing time may be earlier depending on traffic on site.

    Massages and Treatments

    - Starting at 9 a.m.

    Nuns' Island

    Thermal experience

    - Monday to Thursday : 10 a.m. to 10 p.m.
    - Friday to Sunday : 9 a.m. to 10 p.m.

    Restaurant*

    - Monday to Sunday : 11:00 a.m. to 10:00 p.m.

    *Please note that closing time may be earlier depending on traffic on site.

    Massages and Treatments

    - Starting at 9 a.m.

    Saint-Sauveur

    Thermal experience

    - Sunday to Friday : 9:30 a.m. to 10 p.m.
    - Saturday : 9 a.m. to 10 p.m.

    Restaurant*

    - Monday to Sunday : 11:30 p.m. to 9 p.m.

    *Please note that closing time may be earlier depending on traffic on site.

    Massages and Treatments

    - Starting at 10:15 a.m.

    Mont-Saint-Hilaire

    Thermal experience

    - Monday to Sunday : 9 a.m. to 10 p.m.

    Restaurant*

    - Monday to Sunday : 11 a.m. to 9 p.m.

    *Please note that closing time may be earlier depending on traffic on site.

    Massages and Treatments

    - Starting at 9 a.m.

    Sherbrooke

    Thermal experience

    - Monday to Thursday : 10 a.m. to 10 p.m.
    - Friday to Sunday : 9 a.m. to 10 p.m.

    Restaurant*

    - Monday to Wednesday : 11:30 a.m. to 8 p.m.
    - Thursday to Saturday : 11:30 a.m. to 9 p.m.
    - Sunday : 12 p.m. to 8 p.m.

    *Please note that closing time may be earlier depending on traffic on site.

    Massages and Treatments

    - Starting at 9 a.m.

  • What are the dates for the high season and holidays?

    National Day for Truth and Reconciliation

    Tuesday, September 30, 2025

    Thanksgiving Day

    Monday, October 13, 2025

    Remembrance Day 

    Tuesday, November 11, 2025

    Holiday season 

    Monday, December 22 to Sunday, January 4, 2026

    Valentine's Day

    Friday, February 13 to Sunday, February 15, 2026

    School break

    Saturday, February 28 to Sunday, March 8, 2026

    Easter Monday

    Monday, April 6, 2026

    National Patriots' Day

    Monday, May 18, 2026

    Quebec National Day

    Wednesday, June 24, 2026

    Canada Day

    Wednesday, July 1, 2026

    Summer period

    Dates to be announced.

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  • What methods of payment are accepted?

    ONLINE

    We only accept credit card payments for the purchase of services, packages and boutique products (e.g., Visa, Mastercard, Amex, Apple Pay, ShopPay and GooglePay).
    Gift cards are not accepted on our website.

    ON SITE

    We accept payments by debit, credit and gift card. Please note that we do not accept WaySpa cards or cash at the restaurant.

  • Is parking available?

    Yes, we have free parking.

  • What are the accesses for people with reduced mobility?

    Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.

  • Is it possible to have access to a wifi network?

    In order to promote relaxation, no wifi network is available for our customers.

Thermal experience

  • What is the minimum age to be able to enjoy the thermal experience?

    The minimum age to be able to enjoy the thermal experience is 16.

    Drøm evenings (Tuesday and Wednesday evenings) give young people aged 12 and over access to our facilities accompanied by an adult to learn about the benefits of thermotherapy. 
    It is mandatory to present a photo ID with date of birth (RAMQ, school, CEGEP, etc.) at the time of your visit in order to confirm your eligibility for this service.

    Børn mornings (sporadic dates throughout the year): for children aged 5 and over.
    If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.

  • What’s included?

    The rental of a bathrobe, towels and a lock for your locker.
    The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.

  • What do I need to bring?

    A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.
    Swimsuits, sandals and reusable bottles are sold in our boutique. You can also buy toques, headbands and sunscreen.

  • Is it possible to talk on the site?

    Quiet and whispering areas allow you to adapt your relaxation experience to your needs. To preserve the peaceful atmosphere, please remain silent in the designated areas.

  • Can I leave the spa and come back later in the day?

    It is not possible to leave Strøm and return to continue enjoying the facilities.

  • Is there a time limit to enjoy the thermal experience?

    There is no time limit to enjoy the thermal experience.

  • What happens if I arrive late for the thermal experience?

    Customers have up to one hour after their scheduled reservation time to begin their thermal experience.

  • Can a pregnant woman have access to the facilities?

    Mothers-to-be, we’re thinking of you. Although the thermal experience is not recommended for pregnant women, some of our facilities may be suitable, such as the relaxation and restaurant areas, the flotation bath at Strøm Old Quebec and the temperate pool at Strøm Mont-Saint-Hilaire. We offer you a reduced rate to take advantage of the facilities. We recommend that you discuss this with your doctor beforehand. We also offer a massage adapted for you.

  • What are the facilities at each location?

    In Old Quebec: 2 eucalyptus steam baths; 2 Finnish saunas; 3 thermal baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinity pool); 1 lazy river (Strøm river); outdoor relaxation areas.

    On Nuns’ Island: 1 eucalyptus steam bath; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 2 Nordic showers (May to October); 5 indoor relaxation rooms, relaxation areas; dock.

    In Saint-Sauveur: 1 steam bath; 3 Finnish saunas, including a barrel sauna; 5 thermal baths; 2 temperate baths; 1 outdoor cold shower; outdoor and indoor relaxation areas; 2 accesses to rivière à Simon.

    In Mont-Saint-Hilaire: 2 steam baths, one with eucalyptus and one with mint and black spruce; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 3 cold baths; 1 temperate bath; 7 indoor relaxation rooms; outdoor relaxation areas.

    In Sherbrooke: 1 eucalyptus steam bath; 2 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 4 indoor relaxation rooms, outdoor relaxation areas; dock; beach.

  • What happens when it rains or when the weather is bad?

    Open all year round, our facilities guarantee an enjoyable experience, no matter the weather. Enjoy every moment, whatever the weather conditions. For safety reasons, we temporarily close the outdoor facilities in the event of thunderstorms.

Massages and treatments

  • Do your massage therapists offer insurance receipts?

    Yes, it is possible to get an insurance receipt from your massage therapist.

  • Is the thermal experience included in the price of the massage or treatment?

    Entry to the thermal experience is not included in the price of a massage or treatment.

    It is necessary to book the thermal experience at the same time as your massage or treatment to guarantee your spot.

  • What are the contraindications for massage therapy and treatments?

    Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.

  • What treatments and massages are available for pregnant women?

    We offer an adapted massage for pregnant women, performed with an adjustable body cushion, which allows you to lie on your stomach without feeling pressure, as well as the relaxation from head to fingertips massage adapted for pregnant women.

    As for treatments, please ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are not recommended during pregnancy.

  • Do treatment and massage prices include gratuities?

    Gratuities are not included in the price of services. We leave it up to you to add an amount at your discretion.

  • How far in advance do I need to arrive before a massage or treatment?

    To make the most of your appointment, we recommend you arrive 30 minutes early. This will give you enough time to fill out the health questionnaire before your massage or treatment.

  • Can I book a duo massage online?

    Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.

  • Can I book a nail treatment if I have resin nails?

    Our nail treatments are done on natural nails (with or without nail polish) only.

Restaurant

  • What methods of payment are accepted at the restaurant?

    We accept payments by debit, credit and gift card. Please note that we do not accept WaySpa cards or cash.

  • Can restaurants accommodate food allergies, intolerances or preferences?

    Our menus are designed with well-being and inclusivity in mind. We offer nut-free, gluten-free and lactose-free options, as well as vegetarian and vegan dishes, all clearly specified. If you have any allergies or special requirements, please speak to your waiter.

  • Do restaurant prices include gratuities?

    Gratuities are not included in the restaurant prices or in gastronomic packages.

    We leave it up to you to add an amount at your discretion. A minimum of 15% of the total amount is suggested.

  • Is it possible to book a table in your restaurants?

    Yes, you can do so at the end of your online booking or by clicking the link in your confirmation email.

    You can also book a table at Nord restaurant, whether or not you plan to access the spa facilities.