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FREQUENTLY ASKED QUESTIONS
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Online booking
Plan your visit on our platform, which is available at all times. Same-day reservations are also possible!
Customer service
Phone service
Our telephone customer service is available every day from 8:30 a.m. to 8:30 p.m. at 1 877 761-2772.
Contact form
To simplify the process, we invite you to use our form, which ensures that your request includes all the necessary information.
Destinations
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Opening hours
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Sunday to Wednesday : 11 a.m. to 8 p.m.
- Thursday to Saturday : 11 a.m. to 9 p.m.*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Contact information
Phone number
Address
-
Accessibility
Parking
- Parking is free, but spaces are limited.
- Bike rack available on site.
- Access to electrical outlets (standard plug).
Reduced mobility
An access ramp allows entry to the reception area as well as the restaurant.
Please note that the thermal experience, massage therapy and treatments are not accessible to guests with reduced mobility.Facilities
In Old Quebec: 2 steam baths (including one with eucalyptus); 2 dry saunas; 2 thermal baths; 1 temperate pool (infinity pool); 1 lazy river (Strøm river); 1 flotation bath (additional fee); 4 Nordic baths; 5 indoor relaxation rooms (including one with infrared chairs); 1 BORÉAL station (self-service skincare routine); 1 salt exfoliation station; 1 boutique; outdoor relaxation areas.
-
Opening hours
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.Restaurant*
- Monday to Sunday : 11:00 a.m. to 10:00 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Contact information
Phone number
Address
-
Accessibility
Parking
- Parking is free, but spaces are limited.
- Bike rack available on site.
Reduced mobility
This establishment does not have a wheelchair‑accessible ramp.
We invite you to contact our customer service team to discuss your situation and obtain more information.Facilities
On Nuns’ Island: 1 eucalyptus steam bath; 3 dry saunas (including one barrel sauna); 2 thermal baths; 3 Nordic baths (including one barrel bath); 2 Nordic showers (May to October); 4 indoor relaxation rooms (including one with infrared chairs); 1 BORÉAL station (self-service skincare routine); outdoor relaxation areas, including a dock (May to October).
-
Opening hours
Thermal experience
- Sunday to Friday: 9:30 a.m. to 10 p.m.
- Saturday: 9 a.m. to 10 p.m.Restaurant*
- Monday to Sunday : 11:30 p.m. to 9 p.m.
Fika café*
- Monday to Sunday : 11 p.m. to 5 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 10:15 a.m.
Contact information
Phone number
Address
-
Accessibility
Parking
- Parking is free.
- No electric vehicle charging stations are available.
Reduced mobility
This establishment does not have a wheelchair‑accessible ramp.
We invite you to contact our customer service team to discuss your situation and obtain more information.Facilities
In Saint-Sauveur: 1 eucalyptus steam bath; 2 dry saunas (including one wood-fired sauna); 5 thermal baths; 1 temperate bath; 1 Nordic bath; 1 outdoor cold shower (May to October); 6 indoor relaxation rooms (including one with infrared chairs); 1 BORÉAL station (self-service skincare routine); outdoor relaxation areas; 2 accesses to the rivière à Simon, as well as a dock.
-
Opening hours
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 11 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Contact information
Phone number
Address
-
Accessibility
Parking
- Parking is free.
- Bike rack available on site.
- Access to electrical outlets (standard plug).
Reduced mobility
An access ramp allows entry to the reception area, the restaurant, and the spaces dedicated to treatments and massage therapy.
Please note that the thermal experience and the locker rooms are not accessible to guests with reduced mobility.Facilities
In Mont-Saint-Hilaire: 2 steam baths (including one with eucalyptus); 3 dry saunas (including one barrel sauna); 2 thermal baths; 1 temperate pool; 3 Nordic baths; 7 indoor relaxation rooms (including one with infrared chairs); 1 BORÉAL station (self-service skincare routine); 1 salt exfoliation station; outdoor relaxation areas.
-
Opening hours
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.Restaurant*
- Monday to Wednesday : 11:30 a.m. to 8 p.m.
- Thursday to Saturday : 11:30 a.m. to 9 p.m.
- Sunday : 12 p.m. to 8 p.m.*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Contact information
Phone number
Address
-
Accessibility
Parking
- Parking is free.
- Bike rack available on site.
- No electric vehicle charging stations are available.
Reduced mobility
An access ramp allows entry to the reception area, the restaurant, and the spaces dedicated to treatments and massage therapy.
Please note that the thermal experience and the locker rooms are not accessible to guests with reduced mobility.Facilities
In Sherbrooke: 1 eucalyptus steam bath; 2 dry saunas (including one barrel sauna); 2 thermal baths; 2 Nordic baths; 4 indoor relaxation rooms (including one with heated granite beds and infrared chairs); 1 BORÉAL station (self-service skincare routine); outdoor relaxation areas, including a dock and a beach.